Is the item not what you expected and would you like to return your package?

Scan the QR code on the delivery note to easily register your return through our returns portal. Or register your return via the following link:
https://www.futureship.io/return/order

In the portal, you can create your own return label and will receive it by email. Print this label and include it with your return shipment.

Follow these steps:

1. Scan the QR code on the delivery note or go to the following link: https://www.futureship.io/return/order to register your return via the returns portal.

2. Select the items you wish to return and fill in the required information.

3. Print the return label you receive by email and include it in your package.

4. Place the new return label over the old shipping label or remove the old one.

5. Drop off the package at a DPD Parcel Shop near you. Find a point near you here: https://www.dpdgroup.com/nl/mydpd/parcel-shops

6. Take a photo of your label so you can track your package using the track & trace code.

Once we have received your return, we will process it and issue the refund. We aim to do this within 14 working days after receipt.